Water treatment training developed for new staff

The Challenge

The clients, two UK water utility companies, had gaps in their staff’s training and knowledge in relation to potable water treatment processes, particularly those new-in-post Water Quality and Water Treatment Process Scientists and Treatment Process Operators. They needed a training programme to enable their recruits to develop the required knowledge to address drinking water treatment challenges.

The Solution 

WRc developed an 8-module process treatment training programme delivered in 2- to 2.5-hour 'live' MS Teams sessions for laboratory, operational and water quality staff from both companies. (Two sessions per module were delivered to ensure those who were out for a week on leave could attend the live sessions.)

Handouts of the slides were provided, and detailed learning diaries and structured reflection time were included in each session, along with certificates of attendance on completion. Discussions, activities and reflective practice was encouraged to help embed the technical content.

Modules included: UV Disinfection; Coagulation and Flocculation; Gravity Clarification (including Powdered Activated Carbon Adsorption); Rapid Gravity Filtration; Chlorination/Chloramination; Sludge Treatment; and Desalination by Reverse Osmosis.

The Outcome 

WRc’s skilled trainers and technical experts facilitated attendees’ learning of detailed, technical knowledge to allow them to cope with challenges in all the modules that were covered. The training is helping ensure those working to produce safe drinking water at this water utility company have the correct knowledge to enable them to do this effectively, so that their drinking water poses no risk to public health.