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Digital Transformation Consulting

WRc advise on improved operational capabilities and ways of working to leverage technology benefits.

Nigel Lack can help you deliver digital transformation benefits

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Beyond the technology

80% of the benefits realised from digitalisation projects are attributable to non technology aspects, often reliant upon cultural and organisational behaviour changes in order to realise improvements to operational capabilities and new ways of working.

That’s why repeated research studies suggest only 20% of digital transformation projects deliver on their promised benefits.

We help our clients in transformation to go beyond the technology to design, deliver and sustain new ways of working, leveraging digital capabilities that deliver the benefits case.

Developing organisational and change capabilities

As well as helping our clients to define new end to end processes and ways of working that leverage digital technologies, we place an equally strong emphasis on building their change capabilities.

By understanding the scale of digital capabilities and benefits available, ease of realisation, and the organisation’s capabilities for change, we are able to facilitate the development of new change capabilities that enable our clients to more effectively work with informational, emotional and cultural resistance to change.

With an approach developed over twenty years on major digital transformation projects across a range of industries, we are able to help our clients deliver greater benefits from digital transformation and be one of the 20% that deliver the promised benefits.

Unique transformation methodology

Our approach really gets under the surface of what it will really take to deliver improvements and benefits and goes beyond the usual broadcast comms and sheep dip training.

Integrating people, process and technology

We design and deliver cross-functional and supply chain-wide integrated changes to individual and organisational behaviours and ways of working, as well as information and operational technology and data.

It’s all about the return on investment

Our ‘RoI Realisation Toolset’ quickly and easily visualises organisational gaps and limitations to enable a focus on developing critical capabilities for change and benefits.

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If you would like more information about any of our products or services, or have a question please don't hesitate to get in touch. One of our friendly team will get back to you promptly.

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Nigel Lack

Director of Management Consulting

Nigel is a seasoned change manager with an extensive benefits realisation track record in major digital and business transformation projects with over 30 blue chip clients spanning 35 years. With wide ranging sector experience including water, engineering and manufacturing; retail and distribution; central and local government and private sector services, he encourages the adoption of leading cross sector practices and approaches. Nigel enables his clients to explore and challenge their own status quo and facilitates them in their change choices and decisions around new ways of working.

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