Course overview
Developed by Change Management professionals, this engaging and interactive course provides participants with an extensive understanding of the context behind change, understanding business resistance and exploring strategies to implement change. It goes one step further to challenge learners' thinking by exploring the different tools and techniques to deliver intended change.
Upon course completion, delegates will be able to:
- Understand the context, background and relationship of process, change and resistance.
- Identify steps and activities to plan for and support the expectations required for the change to work.
- Describe why resistance happens from a psychological and analytical perspective, which will better equip learners to use tools and apply theories to assess change capability.
- Map a process and make that process 'lean' to support strategies for change management.
- Use different tools and techniques to assess the value a customer wants to derive from the change, and therefore shape the strategy to achieve it.
- Write a Standard Operating Procedure (SOP).
- Assess a problem and create solutions to these problems within the realm of change management.
Who can benefit?
Delegates could include early-career Change Management professionals looking to expand their thinking with creative problem-solving techniques and aid their understanding of business change and its processes.
Relevant roles may also include Change Management support personnel, Strategy & Planning Managers, Communications Teams, Leadership & Companies who want to either understand and adopt a change strategy, support in the process of change or understand their role in the workstream.
Training outline
The course is interactive, with a mix of lecture, group discussion, and exercises to facilitate an engaging learner experience. Modules include:
- Process in the context of change: An overview of how to facilitate effective change; navigate through resistance; and adopt a differentiation strategy to stand out amongst competitors and reduce costs and complexity.
- Change Management: A step-by-step blueprint to follow through a change project lifecycle from initiation to business as usual, including the types of activities and support needed for a change management workstream, as well as managing cultural barriers.
- Making change irresistible: An exploration of human nature and how this shapes our reaction to change. Through interactive exercises, Change Management concepts are used to demonstrate how to engage through this resistance and assess capabilities to change.
- Process Mapping: Covers the use and value of process mapping and how to process map. Also covered are waste identification and process decomposition.
- Understanding customer value: Explores concepts such as the MoSCoW Model to analyse what value customers want to derive from the change and how this is used in a change management strategy.
- Standard Operating Procedure (SOP) Writing: The need, benefit and development of an SOP, covering concepts such as using a competency matrix and design considerations.
- Creative Problem Solving: Provides a comprehensive set of tools and theories (such as The 5 Whys, Fishbone and Spaghetti Diagrams, and FMEA) to facilitate their thinking around problems.
