Water Network Operations Training (Stage 2)

Course overview

This course equips delegates with the skills to plan and execute mains flushing, perform the essential field tests, effectively respond to customers, manage network incidents and understand the importance of GIS and use the models to solve network problems. 

Who can benefit?

Delegates may include water company network operations staff who already have a strong understanding of water distribution systems, but are looking to advance their knowledge. Participants may also be drawn from any area of business or service where this knowledge is required for decision-making. Relevant roles could include but are not limited to, operators, technicians, supervisors, planners and engineers. Delegates will have ideally completed Water Network Operations Training (Stage 1).

Training outline

• Flushing: How flushing works and the planning involved for flushing programmes. 
• Field Tests: The importance of field tests, which parameters to monitor, the planning and equipment needed, Health and Safety, identifying any problems, trouble shooting and mitigating them and correctly notifying customers and other stakeholders.
• Customer Contact Management: How to record the customer contacts and how to effectively respond to customer contacts both on site and in the office, customer and public engagement on operational activity, vulnerable customers, customer feedback and monitoring. 
• Incidents: Incident management, contamination and water quality, interventions for demand outstripping supply, emergency supplies and restoration of supplies, customer and stakeholder notices and publicity. 
• GIS and Hydraulic Modelling: Overview of GIS and hydraulic modelling, calibration, supply interruptions, CFD modelling, real-life case studies.