Created by potrace 1.16, written by Peter Selinger 2001-2019

Water Network Operations Training (Stage 2)

Duration: 3 days

Delivery: In-person or Online (live)

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Course details

This course provides clean water network practitioners with an intermediate level of knowledge and skills to ensure the highest quality of service supplied to the customer. Topics include: mains flushing, field tests, managing incidents, and using GIS and hydraulic models to solve problems.

Duration: 3 days

Delivery: In-person or Online (live)

Richard Foster

Richard is a civil engineer with over 30 years' experience designing and planning water supply systems, all-mains hydraulic modelling and operational support. He advises utilities and industrial clients on systems and emerging smart networks technologies; develops software tools for network modellers and operation engineers; and delivers training in network operations and pumping stations for international audiences. 

Course overview

This course equips delegates with the skills to plan and execute mains flushing, perform the essential field tests, effectively respond to customers, manage network incidents and understand the importance of GIS and use the models to solve network problems. 

    Who can benefit?

    Delegates may include water company network operations staff who already have a strong understanding of water distribution systems, but are looking to advance their knowledge. Participants may also be drawn from any area of business or service where this knowledge is required for decision-making. Relevant roles could include but are not limited to, operators, technicians, supervisors, planners and engineers. Delegates will have ideally completed Water Network Operations Training (Stage 1).

    Training outline

    The course is interactive, with a mix of lecture, questions, group discussion, and exercises to facilitate an engaging learner experience. An end-of course multiple choice assessment ensures evaluation of knowledge transfer.

    • Flushing: How flushing works and the planning involved for flushing programmes. 
    • Field Tests: The importance of field tests, which parameters to monitor, the planning and equipment needed, Health and Safety, identifying any problems, trouble shooting and mitigating them and correctly notifying customers and other stakeholders.
    • Customer Contact Management: How to record the customer contacts and how to effectively respond to customer contacts both on site and in the office, customer and public engagement on operational activity, vulnerable customers, customer feedback and monitoring. 
    • Incidents: Incident management, contamination and water quality, interventions for demand outstripping supply, emergency supplies and restoration of supplies, customer and stakeholder notices and publicity. 
    • GIS and Hydraulic Modelling: Overview of GIS and hydraulic modelling, calibration, supply interruptions, CFD modelling, real-life case studies. 

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        Created by potrace 1.16, written by Peter Selinger 2001-2019

        Better understand your network performance

        Our clean water network analysis experts support the management of a water company's entire data sets in one place to better understand network performance and operational risk, and inform investment.

        Our WANDa software is a decision support tool which visualises the complete network and predicts critical issues in record time, enabling our clients meet leakage targets and reduce supply interruptions, all while improving end user water quality and customer satisfaction.

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        Created by potrace 1.16, written by Peter Selinger 2001-2019

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