We care about our customers
Our Customer Care Policy sets out the standard of care provided and how it is maintained. The policy assures our customers that:
- At WRc we aim to provide appropriate solutions by working closely with our clients at all stages of a project. All work is delivered to a high professional standard, and our employees act with a high degree of integrity and confidentiality throughout the project.
- We will agree the scope of service in advance and before work is undertaken, and will always represent your best interests. We will keep your business confidential and handle any personal data in line with data protection requirements.
- We will ensure that we have the resources and expertise to deliver results against agreed project / service targets. Where third party involvement is required WRc will establish and manage the relevant partnership.
- Below, we set out a series of Professional Service Statements that tell you how we aim to deliver the highest level of service to you.
We aim to:
- Get it right first time, on time – We will listen to you to understand what you need from our services. We aim to deliver on time, to budget, and to the required quality.
- Provide the correct information – We will give you the relevant information in an accessible format, ensuring our reporting is clear and transparent. We will inform you of the progress of your project and provide regular updates against agreed project timelines.
- Work professionally – Our staff will be professional at all times and will have the correct skills and training to perform their roles professionally, proficiently and effectively.
- Have a good attitude – We will listen to your ideas and where we can, adapt our approach to meet your requirements. We will help you to comply with relevant regulatory requirements.
- Deliver the right results – We will work to deliver the right results to the agreed timelines. We maintain a close working dialogue with our customers to help us develop our advice and guidance. This helps us understand what you need so we can continue to improve our service.
- Provide a prompt response – We will respond quickly to all telephone calls, e-mails and correspondence, dealing with any questions or queries promptly and efficiently.
Improving our service
We want you to be happy with the service you receive from WRc. We continuously strive to improve our processes and our delivery of outstanding quality products and services. However, should you feel we have not performed to our usual high standard, please speak with your WRc contact, email our Quality team or refer to our complaint procedure below:
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