Created by potrace 1.16, written by Peter Selinger 2001-2019

Training delivered for new Wastewater Treatment Managers at STW

In collaboration with CIWEM, WRc delivered hybrid training for 3 cohorts of new STW staff requiring a high-level overview of wastewater treatment processes and regulations to bring them up to the same knowledge level.


a bespoke 11-week programme including 8 self-paced, interactive online modules solidified by an on-site module and 2.5 days’ classroom (including software) training.


with CIWEM to create a comprehensive training solution from an unrivalled database of research and knowledge from a collective of industry professionals.


successful delegates with TechCIWEM certification, allowing application of learning to their overall professional development journey.

Client: Severn Trent Water (STW)

Part of one of the world's largest privately-owned utility companies (Severn Trent PLC), STW provides water and sewerage services to over eight million customers in central England and parts of Wales. They collect and treat 3.2 billion litres of wastewater each day via over 50,000km of sewers and over 1,000 sewage treatment works.

Partner: Chartered Institution of Water and Environmental Management (CIWEM)

UK independent professional body working to advance the science and practice of water and environmental resource management for global sustainability.

The Challenge

Severn Trent needed a training package to bring all their new Wastewater Treatment Managers up to the same level of training and knowledge across four, high-level learning objectives.

The Solution 

WRc combined CIWEM’s position as a Royal Chartered Institute with its unrivalled database of research and knowledge, along with collective access to industry-leading trainers and industry professionals. From this collaboration, WRc created a comprehensive training solution that delivered the best possible development programme for Severn Trent Water. The result was a bespoke training package tailored to meet the needs of STW's new Wastewater Treatment Managers who were from a variety of backgrounds and levels of water industry experience. The package delivered four high-level learning objectives: 1. Regulatory framework and performance measures. 2. Wastewater cycle, network design and operational activities. 3. Wastewater treatment. 4. Bio recycling assets.

The face-to-face sessions included site visits and use of the WRc Operator Training Tool: a unique SCADA simulator based on WRc's STOAT dynamic modelling software that replicates on-site wastewater events at a sewage treatment works, giving users the opportunity to recover the situation in a life-like setting. It showed attendees how to have a problem-solving mindset and recognise what things look like when they function correctly.

The Outcome

Attendees confirmed that the course increased their confidence, emphasising improved communication and escalation skills, as well as networking with peers looking after other aspects of the business, whether that is sewerage, sewage treatment or sludge treatment. Since 2021, 16 team managers have completed the course.

The delegates were assessed individually by professional interview at the end of the course, and were graded by CIWEM and WRc assessors. On successful completion of the interview, delegates received TechCIWEM certification / professional development.

All material was designed and mapped against CIWEM Chartership mandatory competencies, allowing participants to understand where it applies to their overall professional development journey.

I found the course incredibly inspiring. Some excellent seminars and examples are used throughout the course with key thinking points about working collaboratively.

Course Delegate - 'Wastewater Treatment Processes Training in collaboration with CIWEM'
Severn Trent Water

Related case studies

Created by potrace 1.16, written by Peter Selinger 2001-2019

Start a conversation

Full name
Email address
Company name
How can we help?

Can we stay in touch?

Your details will be stored within our CRM to allow us to handle your enquiry. We'd love to keep in touch and send you our newsletters and other notifications we think may be of interest to you. Please let us know if we have your permission for this.